Practice Complaints Procedure

Due to the ongoing COVID19 pandemic, we are currently pausing our complaints process, in line with national guidance.

You can still raise concerns or make a complaint, but we may not be able to investigate it and respond as we normally would. We will acknowledge your complaint, log it on our system, and check for any immediate patient safety, safeguarding or practitioner performance issues. If there are, we will take immediate action as necessary. If your complaint is about anything else, it will remain open until further notice, unless you choose to withdraw it.

When normal services are resumed, we will investigate and deal with it as soon as we can.

Please note that of 26 March, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases. Thank you for your understanding.

Complaints About The Practice

If you have a complaint about the practice please contact our practice manager, Mrs Karen Smith, in the first instance. You can do this by telephone, in writing or by asking at the reception desk.