If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way you may wish to make a complaint.
If you wish to make a formal complaint you should do so, preferably in writing as soon as possible and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be:
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Within 12 months of the incident,
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Or within 12 months of discovering that you have a problem
State your case clearly giving as much detail as you can
If you are a registered patient, you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority.